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About TaskUs

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Digital Innovation Innovation with Impact We believe in making a tangible impact through technology – we build and innovate with purpose Digital Tools Built for You. By Us AutomateUs AssistUs ConnectUs Description on Digital Tools AutomateUs - Better Workflow Developing and implementing AI-powered solutions to improve work process and efficiency. AssistUs - Better Productivity Designing innovative solutions to aid our frontline in maximizing performance and accuracy. ConnectUs - Better Management Leveraging leading management and communication technology to transform global operations. Our Tech Digital initiatives that rapidly and effectively incorporate operational innovations, generating unrivaled value for our clients 20+ TaskUs-Developed Products, 80+ Innovation Products Deployed, $4M+ Digital Value Generated, 16% Average Increase in CSAT. Digitally Savvy A new class of hyper-growth, digital disruptors has changed and redefined the way we shop, travel, and connect. TaskUs supports these innovative, global brands as they face operational challenges–all while building tools that maximize efficiency, enable rapid scaling, and ensure measurable success. About Digital from our Leader Manish Pandya, SVP, Digital. “Digital has always been about improving human experience and providing business agility. TaskUs’ digital initiatives perfectly complement our People-First culture. ConnectUs improves the way work is managed and executed, while AssistUs elevates the Teammate experience and drives issue resolution. Lastly, AutomateUs eliminates unnecessary work, thanks to leading AI and machine learning-based intelligent automation solutions. Leveraging these innovative technologies, TaskUs is able to provide agility and flexibility, and, in the process, match our clients’ expectations—the industry disruptors who, like us, are changing the way the world works.” “Digital has always been about improving human experience and providing business agility. TaskUs’ digital initiatives perfectly complement our People-First culture. ConnectUs improves the way work is managed and executed, while AssistUs elevates the Teammate experience and drives issue resolution. Lastly, AutomateUs eliminates unnecessary work, thanks to leading AI and machine learning-based intelligent automation solutions. Leveraging these innovative technologies, TaskUs is able to provide agility and flexibility, and, in the process, match our clients’ expectations—the industry disruptors who, like us, are changing the way the world works.” Our Story It Started with One Ridiculously Good Idea. Put people first. How we do it “The TaskUs Company is not your typical BPO or professional services company, as we believe that happy customers are only possible with happy employees. We partner with the world’s most disruptive brands who share the same mindset, further allowing Us to reach new heights like never before and in ways other business process outsourcing companies simply cannot. We’re a collective team of highly capable, passionate, and driven teammates who deploy technology and maximize data to fuel our customers’ success. We have the agility to handle the unique needs of businesses of any size, the scalability to support their growth, and the power to innovate their customer experience.” Protecting What Matters Most Our mission is to empower our people to deliver Ridiculously Good innovation to the world’s best companies.” 150+ Global Clients supported 65 Employee Net Promoter Score 3 of the top 5 social media sites are supported by Us 71 Client Net Promoter Score #1 Audio and video streaming service provider” People-First Benefits and Programs “From our Ridiculously Refreshing sites and facilities around the globe; to educational grants for employees and their children; to healthy, subsidized meals that fund local charities – we provide the absolute best to our people, making Us the top professional services firm in this space.” World-Class, Employee-Centric Sites and Facilities Life Insurance Healthcare for Employees and Dependents Birthday Leave and Paid Time Off Engagement and Experiences Rewards Retirement Savings Program Healthy Food Subsidy Program” People. Process. Technology Powerful and Purposeful Training We empower our people, drive their growth, and invest in their learning. Whether through intimate face-to-face classes or virtual instructor-led training sessions, certification programs, or self-paced LMS, our people are equipped to take their future by the reins.” Effective and Innovative AI-Powered Tools We augment, strengthen, and fortify our global business process outsourcing frontline teams with the best AI-powered tools and solutions not to just maximize their performance and efficiency, but to provide them with meaningful, purposeful work that empowers and invigorates their day-to-day experience. Dedicated, Around-the-Clock Wellness and Resiliency Even with all the technology we embrace, our people are the core of our organization – people whose emotions, experiences, and overall wellbeing are important to Us. We bolster our teammates’ mental health, especially for frontline employees in sensitive workflows, by providing end-to-end support and a number of wellness and resiliency resources. This includes psychologist and psychiatrist check-ins, as well as 24/7 access to services.” Free Onsite Support Available 24/7 Available Licensed Mental Health Professionals 1:1 Life Coaching withPsychological Aid Group Coaching and Wellness Sessions Monthly Wellness Events and Workshops Quiet Sessions and Dedicated Wellness Programs Easily Accessible, Diverse Wellness Content Facilities with Neuroscience-Based Designs” About TaskUs Our Core Values What makes Us so unique and Ridiculously Refreshing? It all stems from our TaskUs core values – what we look for in each and every single one of our employees, and what we teach, share, and live out both within and beyond our set roles.” Our Core Values Continuous Self-Improvement Always Strive for Excellence Inspire Others by Believing in Yourself Exercise Emotional Intelligence Teamwork Makes the Dream Work Be Ridiculous Work Hard, Have Fun Do More with Less More Detail on Our Core Values Continuous Self-Improvement We believe every experience teaches us something and helps us to grow. We also believe that it is our duty to help others to grow whether it’s through our charitable foundation or by providing our team with professional education to assist them in advancing their lives. Always Strive for Excellence We’re not satisfied with “good” or even “great.” We want to be the best in everything we do for our clients so that they can be the best at what they do. Period. Inspire Others by Believing in Yourself A positive, can-do attitude is infectious. We believe in our own abilities and encourage each other to do the same. Exercise Emotional Intelligence We believe in looking beyond our understanding to empathize with our clients and colleagues so that we can find the best solution possible—not simply the most convenient. Teamwork Makes the Dream Work As individuals we are strong, but together we are formidable. We believe that teams that work together and that choose selfless dedication over personal ambitions can build something truly excellent. Be Ridiculous The craziest ideas are the seedlings that sprout genuine innovation. We encourage our team to approach problems by first proposing a ridiculously good solution and asking, “Why not?”. This applies to our communities as well. We always ask ourselves “what impact can our work make?”—on each other, for our clients, and for our communities. The traditional path does not always work when one is trying to change the world. Work Hard, Have Fun We work hard. We put forth the effort, the dedication, and the care into everything that we tackle. We love what we do, we love whom we do it for, and we love why we do it. It’s that simple. Do More with Less We are intrinsic, creative problem solvers who don’t give up. No matter the circumstances, we go above and beyond what is required to achieve our goals in the most efficient and resourceful way possible.” Diversity Diversity, Equity, and Inclusion Embracing and celebrating what makes us each unique.” “TaskUs is a champion of diversity, equity, and inclusion” We fill our hearts and teams with people who want to make a difference—regardless of locale or backgrounds. We educate our staff on diversity and inclusion, encourage conversation around racial and social justice issues, and contribute to local communities. About Diversity, Equity and Inclusion from Ana Marfil, Senior Director of Diversity and Inclusions | TaskUs As a frontline-first company, our commitment to Diversity, Equity, and Inclusion is deeply rooted in our culture and values. We aim to drive innovation and growth for our partners by sourcing talent with diverse backgrounds, ensuring our practices and processes enable leaders to make inclusive decisions, nurturing an inclusive environment where we celebrate uniqueness and authenticity, and positively impacting the communities in which we operate.” Current Initiatives on Diversity, Equity and Inclusion Our Diversity Initiatives True diversity isn’t about hiring a diverse workforce for the sake of compliance. We are committed to collaborative solidarity—that is, creating safe spaces where people from marginalized communities have access to more advanced opportunities, so they can thrive. Sourcing and Social Partnerships Across All Geos We partner with public schools, universities, military communities, and other community sources to ensure inclusivity. We also support various nonprofits and local charities. Employee DEI Resources We provide mandatory unconscious bias training to all of our leaders, recruiters, and hiring managers. Employee education and forums foster honest and open communication in the workplace. Global Employee Resource Groups (ERGs) Employee-led discussions and roundtables increase understanding and drive collaboration. Equal Opportunities for All We actively hire people from disadvantaged groups and equip disabled personnel with Jaws screen readers, electronic video magnifiers and refreshable Braille displays.” Community Meaningful, Purposeful Work Making a Positive Impact on Our Global Communities Our Commitment Inspire, Create, and Promote What we do today for others, for society, and for the environment will create a positive impact within our communities and a more sustainable world for future generations.” We give of our resources and of ourselves—and we’re a stronger company because of it. Food Forward - 2018-2020 TaskUs for Texans - 2018-2020 Project Stark - 2018-2020 Taal Relief - 2018-2020 Red Cross - 2018-2020 Food Forward  - 2018-2020 A program that encourages employee self-care through healthy eating, care for others by helping the less fortunate, and by living the company’s core values. Project Stark - 2018-2020 Our COVID-19 Response—inspired by Tony “Iron Man” Stark’s and Pepper Potts’ Stark Relief Foundation, TaskUs launched Project Stark to aid employees and communities affected by the pandemic. Funds were pooled to distribute to employees as a one-time financial aid, and Food Forward Funds were redirected to support frontline health workers, public hospitals, and partner-communities. TaskUs for Texans - 2018-2020 We joined the Central Texas Food Bank to pack 1,000 food boxes for families affected by the COVID-19 pandemic. Smile Train TaskUs’ unique way to encourage employees to eat healthily (care for self), help the less fortunate (care for others), and live the company’s core values (care for a company). Taal Relief - 2018-2020 TaskUs employees collected and delivered relief goods to families in evacuation centers displaced by the Taal Volcano eruption in the Philippines. Red Cross - 2018-2020 TaskUs has partnered with the Philippine Red Cross in support of their blood drives since 2015. In recognition of this, we were given the Partner in Service Award by the Philippine Red Cross for both 2016 and 2017.” We give of our resources and of ourselves—and we’re a stronger company because of it. About Community from Naz de Guzman, VP of Operations | Quezon City, Philippines Joining TaskUs was one of the best decisions I have made in my professional career. I am incredibly proud to be a part of an organization that truly values its people, disrupts the traditional industry, and connects everyone into a deeper sense of purpose. About Community from Manmeet Kaur, People Director | Rangreza, India I have always bragged about TaskUs’ culture and core values. Taskus truly believes in being transparent with employees, always giving enough communication at the right time and the right place. With this, it has always empowered teams working collaboratively across the globe. About Community from Paul Adrian Garcia, Director of People Branding | Quezon City, Philippines TaskUs is big on coaching. They empower leaders to create more leaders, thus creating a very efficient environment for work. The ridiculously good culture really resonates with how the leadership team is taking care of its people – by supporting them with enough mentorship. About Community from Porfirio Diaz, VP of Operations | Tijuana, Mexico Taskus allows me to fulfill one of my most important missions in life, which is creating the best place to work. TaskUs allows people to untap their potential by creating an environment of trust, autonomy, empowerment but most importantly a place where people care for each other.” Community Partnerships Military Community University Partnerships Workforce Communities - Texas Military Community TaskUs holds career events for military groups such as Employment Services for Guard and Reserve (ESGR), Military Spouses Employment Program (MSEP), and the Wounded Warrior Program. University Partnerships We have worked with 25+ universities worldwide to participate in career talks, job fairs, and career development events. Environmental Sustainability Greener Office: Paperless Initiative Since its launch in 2017, TaskUs has saved hundreds of trees per year. Be the Light: Solar Kit Distribution Solar home kits were distributed to more than 200 indigent families in Barangay Puray, Rizal in the Philippines. Beach Clean Up and Coral Planting TaskUs joined in the cleanup drive in Santa Monica Beach, California. A coral planting effort was also initiated in La Union Beach, Philippines together with local celebrities TaskUs Next-Gen Scholarship This year, TaskUs is changing the lives of 600+ TaskUs employees’ children by giving them access to better education—our biggest in the history of the program. TaskUs Awards Paving the Way for Excellence in the Field Award-winning commitment to our clients and our employees Below are the list of TaskUs Award 2023- Best Company Leadership 2023- Best CEOs for Diversity 2023 - Best CEOs for Women 2023 - Best Company Career Growth 2023 - Dream Employer of the Year (Finalist) 2023 - Top 50 Inspiring Workplaces – EMEA 2023 - Instructional or Educational Content – The Academy 2023 - Achievement in Product Innovation (Silver) 2023 - Contact Centres – Best Places to Work (Finalist) 2023 - Innovative Achievement in International Expansion (Gold) 2023 - Innovative Achievement in Human Resources (Silver) 2023 - Best Customer Experience Strategy (Finalist) 2023 - Best HR Teams 2023 - Best Sales Teams 2023 - Best Marketing Teams 2023 - Best Product & Design Teams 2023 - Best Global Culture 2023 - Best Company Outlook 2023 - TaskUs AI Services – Virtual Reality 2023 - Best Places to Work 2023 - Global Sales Team of the Year (Bronze) 2023 - Customer Service Outsourcing Provider of the Year (Bronze) 2023 - Time Doctor OA500 and Global Outsourcing Firm Index Top 20 – #17 2023 - Recognition for Supporting the EMPLEO HAY Program 2023 - Bloomberg Gender-Equality Index 2023 - TaskUs AI Services – Technology 2022 - Partners in Service 2022 - Best Company for Diversity 2022 - Best Company for Women 2022 - Best Company Culture 2022 - Best CEO 2022 -Candidate Experience Champion – TaskUs (SEA) 2022 - Outstanding Employer Award 2022 - Outstanding Exporter Award 2022 - Best Health & Wellbeing Programme (Gold) 2022 - Finalist, The Award for Learning and Development (over 500 people) 2022 - Finalist, The Health and Wellbeing Award (over 500 people) 2022 - Female Executive of the Year – More Than 2,500 Employees – Sapna Bhambani, SVP of Operations and Geo Leader, TaskUs India 2022 - Great Place to Work – Philippines 2022 - Best WFM innovation Award 2022 - Merit Awards for Technology – AI (Bronze) 2022 - Wellness & Resiliency (Honorable Mention) 2022 - Best Company Work-Life Balance 2022 - Happiest Employees 2022 - Best Company Perks and Benefits 2022 - Achievement in Workplace Health & Wellbeing (Silver) 2022 - People-Focused CEO of the Year – Bryce Maddock, CEO, TaskUs (Silver) 2022 - Most Valuable Employer – COVID-19 Response (Bronze) 2022 - Most Innovative Work-From-Home Plan – COVID-19 Response (Bronze) 2022 - Most Exemplary Employer During COVID-19 (Gold) 2022 - Most Valuable Corporate Response During COVID-19 (Gold) 2022 - Achievement in Customer Satisfaction (Silver) 2022 - Company of the Year – Business or Professional Services – Large (Silver) 2022 - Achievement in International Expansion (Bronze) 2022 - Prestigious Brands of India 2022 - Marketing Meister – TaskUs SVP of Operations and India Geo Leader Sapna Bhambani 2022 - Best CEO for Diversity – Bryce Maddock, CEO, TaskUs 2022 - Best CEO for Women – Bryce Maddock, CEO, TaskUs 2022 - Best Company for Career Growth 2022 - Best Leadership Teams 2022 - Top 50 Inspiring Workplaces list for EMEA in 2022 (#27) 2022 - 2022 Inspiring Workplaces Awards – EMEA (Finalist) 2022 - Contact Centers – Great Places to Work (Shortlist) 2022 - Company of the Year – Business & Professional Services – Large (Gold) 2022 - Most Exemplary Employer – COVID-19 Response (Bronze) 2022 - Most Valuable Corporate Response – COVID-19 Response (Silver) 2022 - Achievement in Customer Satisfaction – All Other Industries (Silver) 2022 - Achievement in International Expansion (Silver) 2022 - Mejor Administración del Capital Humano (Bronze) 2022 - Most Valuable Corporate Response – COVID-19 Response (Silver) 2022 - Best Company Outlook 2022 - Best Global Culture 2022 - Best Places to Work in Austin 2022 - Best Operations Team 2022 - Business Intelligence Best Places to Work 2022 - North America Company  of the Year 2021 - Best Localization Champion 2021 - Best Use of Intelligent Interfaces 2021 - BPO of the Year 2021 - Best Company Culture 2021 - Best Company for Women 2021 - Best Company for Diversity 2021 - Best CEO – Bryce Maddock, CEO, TaskUs 2021 - Winner, Overseas Employer of the Year (Platinum) 2021 - Finalist, The Diversity and Inclusion Award 2021 - Finalist, The Employee Engagement Award 2021 - Finalist, The Health and Wellbeing Award (over 1,000 people) 2021 - 2021 Honoree, Mental Health Leader – Rachel Lutz Guevara, LCSW-S, VP of Global Wellness & Resiliency, TaskUs 2021 - Thriving Women Leaders in Madhya Pradesh – Sapna Bhambani, VP of Operations and India Country Lead, TaskUs 2021 - Best Company Happiness 2021 - Best Company Compensation 2021  - Diversity and Inclusion Awardee – Business 2021 - 2021 C-Suite Honoree – Bryce Maddock, CEO, TaskUs 2021 - People-Focused CEO of the Year – Bryce Maddock, CEO, TaskUs (Gold) 2021 - Achievement in Workplace Health & Wellbeing (Gold) 2021 - Employer of the Year – Business & Professional Services (Silver) 2021 - Chief Happiness Officer of the Year – Bryce Maddock, CEO, TaskUs 2021 - Executive of the Year – Business and Professional Services – Bryce Maddock, CEO, TaskUs (Gold) 2021 - Most Exemplary Employer – COVID-19 Response (Silver) 2021 - Communications and PR Campaign of the Year – Diversity, Equity, and Inclusion (Silver) 2021 - Company of the Year – Business and Professional Services (Bronze) 2021 - World’s Most Ingenious Best Practices Award 2021 - Best CEO for Women – Bryce Maddock, CEO, TaskUs 2021 - Best CEO for Diversity – Bryce Maddock, CEO, TaskUs 2021 - Best Company Leadership 2021 - Women Leading Change Health and Wellbeing Award (Shortlist) 2021 - Women Leading Change Diverse and Inclusive Workplace of the Year 2021 - Investors In People Platinum Reaccreditation 2021 - Philippines’ Top 100 Graduate Employers (#52) 2021 - Innovative Use of Technology in Customer Service (Gold) 2021 - Most Exemplary Employer – COVID-19 Response Category (Bronze) 2021 - Most Valuable Corporate Response – COVID-19 Response Category (Bronze) 2021 - Innovative Achievement in Customer Satisfaction (Bronze) 2021 - Innovative in Brand Renovation/Rebranding (Bronze) 2021 - Best Company Outlook 2021 - Best Global Culture 2021 - Best Places to Work in Los Angeles 2021 - Best HR Teams 2021 - Best Product and Design Teams 2021 - Business Intelligence Best Places To Work 2021 - Customer Service Outsourcing Provider of the Year 2020 - Winner, Outstanding Use of Technology 2020 - Best Company Culture 2020 - Best Company for Women 2020 - Best Company for Diversity 2020 - Best Company Perks & Benefits 2020 - Best CEO – Bryce Maddock 2020 - Best CEO for Women – Bryce Maddock 2020 - Employer of the Year – Business and Professional Services (Bronze) 2020 - Top Workplaces – San Antonio 2020 - LA’s Fastest-Growing Private Companies (#26) 2020 - Company of the Year – Business & Professional Services – Large Companies (Gold) 2019 - Entrepreneur Of The Year® 2019 Award in the Services category – Bryce Maddock and Jaspar Weir 2019 - Best Places To Work (#40) 2019 - Revenue Marketing Customer Experience Award 2019 - Entrepreneur 360 List (#62) 2019 - Company of the Year – Business or Professional Services – Large Companies (Bronze) 2019 - Achiever’s 50 Most Engaged Workplaces 2019 - Winner, Social Responsibility Award 2019 - Finalist, Diversity and Inclusion Award 2019 - Finalist, Community Employee of the Year – Rey De Jesus 2019 - Employer of the Year – Business and Professional Services (Silver) 2019 - Best Company for Diversity 2019 - Best Company for Women 2019 - Best CEO – Bryce Maddock, CEO, TaskUs 2019 - Best CEO for Women – Bryce Maddock, CEO, TaskUs 2019 - Best Company Culture 2019 - Best Company Work-Life Balance 2019 - Best Company Perks and Benefits 2019 - Best Company Happiness 2019 - Best Professional Development 2019 - Best Leadership Teams 2019 - Best Company Outlook 2019 - Best Company in Los Angeles 2018 - Platinum Accreditation Until 2021 2018 - Winner, Platinum Employer of the Year 2018 - Winner, Health and Well-being 2018 - Company of the Year – Business or Professional Services – Large Companies (Silver) 2018 - Achievement in Workplace Health & Well-being (Bronze) 2018  - Achievement in Workplace Design – for up to 100 Employees (Bronze) 2018 - Digital Leader of the Year – Addi Dela Cruz, Head of Branding, TaskUs 2018 - Best Social Media Team – Branding, Environment for Communications and Design (BED), TaskUs 2013-2018 - INC. 5000 Fastest-Growing Private Companies 2017 - Finalist, Leader of the Year – Robert Hayes, SVP of Operations, TaskUs 2017 - Finalist, Silver Employer of the Year 2017 - Fastest-Growing Company of the Year – in Canada and the U.S.A. (Silver) 2017 - Achievement in Workplace Health & Wellbeing (Silver) 2017 - Website Awards – Business and Professional Services – Large Companies (Bronze) 2017 - Award for Innovation in Product Design and Development (Gold) 2017 - Award for Innovation in Social Media Marketing (Silver) 2017- Award for Innovation in Marketing – Sponsorships (Silver) 2016 - Award for Innovation in Brand Development (Bronze) 2016 - Award for Innovation in Social Media Marketing (Bronze) TaskUs Generative AI Transform your business with Generative AI - SuperHuman outsourcing with TaskUs’ Innovative AI solutions Built Protect Grow Build Perform data collection, annotation, and evaluation to align Generative AI models with human values and improve their capabilities. Protect Protect users, sellers, merchants, and creators with innovative Generative AI solutions for compliance, trust and safety. Grow Scale CX headcount, processes, and technical infrastructure by integrating Generative AI into your workforce operations. Improve your Generative AI model development TaskUs is your partner in building groundbreaking Generative AI models faster and more efficiently. Generative AI models rely on millions of domain-specific data samples to function properly. TaskUs has been working for years with industry-leading AI developers worldwide, including top social media platforms and AI research companies, to build truly intelligent machine learning systems. Our Teammates not only collect and annotate the training data that powers these models, but also provide ongoing support for models in production. Holistic Support At Every Development Stage Supervised Learning Training Data Expert capability: Leverage human experts to teach the system how to respond accurately. Safety: Teach the system to answer in a safe manner to inappropriate prompts. Reinforcement Learning from Human Feedback (RLHF) Response Scoring: Leverage human feedback to score and categorize text, image, audio, and video content. Response Ranking: Evaluate and rank multiple prompt-generation responses. Testing and Evaluation Content Moderation: Flagging and removal of harmful text and visual content generated by a model. Adversarial Testing: Red Teaming to identify undesired behavior, biases, and jailbreaks. Services for Generative AI Bias Mitigation Sensitive Content Copyright Compliance Hallucination Mitigation Bias Mitigation: Quickly recruit a diverse set of labelers based on ethnicity, dialect/accent, age, and gender distribution requirements. Sensitive Content: Train AI models to generate output free from harmful, unsafe, or suggestive content. Copyright Compliance: Create custom data to train generative AI models while ensuring copyright-protected information is respected. Hallucination Mitigation: Source 1000s of subject matter experts across industries to validate or rank prompt-generated content outputs for accuracy. Proof of Excellence: Case Studies for Generative AI Prompt Engineering & Adversarial Testing for a LLM We train the LLM for a leading AI company to produce “Safe Completions” of sensitive content language prompts. Rewrite machine-generated output to be safe. Review 14 different categories of sensitive including hate speech, sexual, political, harmful content, and adversarial content. Our Partner saw a 71% decrease in CSAM-related responses in beta testing as a direct result of our work. Prompt & Output Review for an Image Generation Model We provide content moderation for a leading AI company, taking action to remove bad actors that egregiously violate terms of service. Label user generated text and image prompts & moderation of image responses. From training to full productivity within 3 weeks and 5 new policies added as a result of high-performance. Support highly nuanced policy guidelines, including introducing a sliding “matrix of severity” scale with Partner. Output Creation (Human Response Writing) & RLHF We provide annotators for a leading social media company who free write, rate and rank responses to prompts requiring specific domain expertise. Leverage in-house recruiting resources across our global network, and TaskVerse-based community experts. Recruit for 40 different expertise categories including mathematics, programming, and adversarial content, people with copywriting skills. Prompt Engineering & Adversarial Testing for a LLM We train the LLM for a leading AI company to produce “Safe Completions” of sensitive content language prompts. Rewrite machine-generated output to be safe. Review 14 different categories of sensitive including hate speech, sexual, political, harmful content, and adversarial content. Our Partner saw a 71% decrease in CSAM-related responses in beta testing as a direct result of our work. TaskUs augments its Teammates with the latest, most effective technologies, enabling Us to elevate the quality of our services to unprecedented levels. Revolutionize Performance: Seamlessly integrate technology with Teammates, changing the way they work to maximize effectiveness, efficiency, and accuracy to produce superhuman results Global Support Across Industries and Languages: Leverage our globally leading market expertise in digital customer experience to quickly adapt to the ever-changing tech landscape Address Customer Care Costs: Directly address a major cost center through cutting-edge solutions and the use of shared savings model to guarantee results Lead With A Business Lens: Focus on solving business challenges, goals, and achieving desired outcomes through the use of innovative technology Maximize Human Output Through Automation: Build solutions to automate routine tasks and co-interpret data, freeing teammates to focus on higher-value, human-in-the-loop processes Increase Flexibility, Efficiency, and Speed: Experience improved flexibility in staffing, greater efficiency through automation, and reduced time to performance proficiency PowerUs: TaskUs’ operating model leveraging GenAI to drive SuperHuman Results The PowerUs operating model is now enhanced by TaskGPT – our suite of Generative AI solutions. Integrating Generative AI into standard workflows allows both Teammates and our customers operate more effectively, efficiently, and accurately. TaskGPT Solutions Agent Assit EvaluateUs Language Transformation Agent Assist TaskGPT understands the underlying intent and context behind customer queries, enabling Teammates to quickly produce relevant responses. EvaluateUs Faster time to proficiency with a chat simulator that allows Teammates to practice handling common contact types. Use GPT to analyze responses and provide instant improvement suggestion. Language Transformation Use GPT to elevate teammates’ language skills – edit for grammar and wording, customize for client-specific brand, tone, and formatting requirements. How TaskGPT Works Opportunity Assessment Response Bank Creation Performance Reporting Opportunity Assessment Identify challenges and opportunities based on Client objectives Response Bank Creation Ensure that scripts adhere with Client branding and policies Performance Reporting Create a performance dashboard to showcase trends and analysis.